AT&T Mobility thinks they are trying to solve their wireless data crisis by limiting high speed downloads, but this strategy may indeed backfire and hurt AT&T badly.
The problem is with one hand they are advertising and marketing and offering new smart phones with unlimited features, but with the other hand they are slapping their customers hands when they try and use these services that they bought and paid for.
AT&T Mobility seems to have a double personality. Either way the customer get’s caught in the middle and gets hurt. That will hurt AT&T.
Customers should be able to use the services they buy. They shouldn’t be convinced to buy a service in the store that they are told they cannot use in the real world.
I understand AT&T’s problem. They have a wireless data shortage. But that’s not excuse to treat your valued customers like criminals.
I am concerned that AT&T is painting themselves into a corner and may not be able to hop out. They may have to pay the ultimate price.
I have used AT&T Mobility services and like them quite a bit. I also use several other carriers services like Verizon Wireless, Sprint Nextel, Tracfone and others and in fact like them all. They all have similar service.
What AT&T is doing to customers right now is hurting the user. That will hurt AT&T going forward.
All carriers will face the same spectrum shortage problems in the next few years. This is a real problem we need to find a solution for before it’s too late.
One idea is for all the carriers to pool their wireless spectrum together and make this spectrum available to be leased or rented by every competitor. This would mean every carrier, large and small, would have the same, excellent and deep amount of spectrum.
AT&T Mobility and Verizon Wireless should get behind these kinds of ideas of wireless data togetherness or all carriers and all customers will pay the price in the next few years as the shortage increases.
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Please attribute to Jeff Kagan, Tech Analyst with www.jeffKAGAN.com
If you would like to discuss, call me at 770-579-5810 or send an email to jeff@JeffKAGAN.com
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Jeff KAGAN| Tech Analyst www.jeffKAGAN.com
Analyst sharing perspective on the changing industry for 25 years
~ Also Columnist, Author, Consultant, Speaker
~ Column http://www.ectnews.com/perl/section/jeff_kagan/
Phone 770-579-5810 Email jeff@jeffKAGAN.com
Other press releases from Jeff Kagan Tech Analyst, Columnist and Author
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Contact InformationJeff Kagan
Title: Tech Analyst ~ Columnist ~ Industry Analyst ~ Wireless Analyst ~ Telecom Industry Analyst
Jeff Kagan Tech Analyst, Columnist and Author
PO Box 670562
Marietta, GA 30066
Phone: 770 579 5810