The CAWA (Consumer Auto Warranty Agency) was developed to help protect consumers against auto warranty fraud. Over the course of it's existance, the CAWA has monitored consumer complaints against auto warranty service contract providers, ligitimacy of the auto warranty service provider's business and overall consumer satisfaction provided by the auto warranty company. This data is used to help consumers determine the ligitimacy of the Auto Warranty contracts. The CAWA's goal is to help consumers not only make the best decision when selecting an Auto Warranty but also help mediate disputes between the consumer and the Auto Warranty service provider.