24Mold promises expert customer service. We will contact the homeowner to schedule accordingly, assess the property, answer any and all questions related, inform the homeowner of any potential risks involved, and assure them that these results will be placed in the hands of licensed professionals who will act accordingly. 24Mold will provide all lab results, protocols, images, and legal mold reports within 24-48 hours from the date the assessment took place. 24Mold will bill the insurance directly.