Avoiding Costly Automation Mistakes Starts with Objectivity According to John Hayes of No Risk Automation
Being vendor agnostic at the first phase is critical to eliminating risk. By the time implementation occurs, internal stakeholders have their own interests within the organization. The automation decision team may have consisted of three or four people. By the time project management rolls around an expanded group of individuals at each customer location must be addressed. Each has a different agenda and in most companies the margins are increased by change orders. Effective project management, especially from an outside...
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