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Knowledge Management (KM) in Financial Services

 

Dallas, TX -- (ReleaseWire) -- 10/08/2012 -- ReportsnReports.com adds new market research report “Knowledge Management (KM) in Financial Services ” to its store.

Synopsis
- This report presents some of the key concepts and practices that demonstrate the variety of ways that Knowledge Management can be applied in the financial services industry
- It provides detailed case studies regarding the role of the knowledge management process in the success of many organizations such as Wells Fargo Bank and Bank of New York Mellon

Executive summary
Blending and using the company’s internal and external information and transforming it into actionable knowledge through technology is called KM. Knowledge can be either internal or external but the problem lies in capturing and managing it for the organization’s improvement. Information is scattered throughout an organization and it can be in the form of Microsoft Word or PDF documents, in hard copies and in the minds of employees. Some of the most sophisticated KM strategies and practices have emerged in the insurance and reinsurance industries. Much of KM revolves around creating a learning environment, where smooth transversal of knowledge is the key to enhancing employee skills and sharing knowledge between individuals and groups. Customer relationship management (CRM) and data mining (DM) are dominant practices in the financial services industry. One of the primary roles of KM in companies globally is to help them improve the understanding of their resources, to determine where further investments should be placed to maximize the value of their intangible assets, and to learn how best to manage these resources for the future.

Scope
- This report provides notable examples of knowledge management practices worldwide, reflecting advanced thinking and practice in an area
- It details the application of KM to develop a customer relationship-based strategy on the retail banking side
- This report provides challenges associated with the knowledge discovery process
- This report helps to understand, how organizations are using knowledge management process to beat the competition

Key highlights
- With the help of knowledge management, knowledge loss can be prevented when an employee exits an organization.
- Some of the most sophisticated knowledge management strategies and practices have emerged in the insurance and reinsurance industries.
- Knowledge management helps organizations to identify their resources, to determine where further investments should be placed to maximize the value of their intangible assets, and to learn how best to manage these resources for the future.

Reasons to buy
- This report examines detailed insight into knowledge management practices
- This report discusses in detail, the various analytical components of the total cost of ownership (TCO) framework such as, direct costs and indirect costs
- It explains the key concepts to apply Knowledge Management practices in the financial services industry
- It discusses various case studies from different countries regarding the role of the knowledge management process
- It helps to understand ways to capitalize on discovering knowledge before peer competitors

Buy your copy of this report @ http://www.reportsnreports.com/reports/195963-knowledge-management-km-in-financial-services.html .

Major Points form Table of Contents
- Executive Summary
- Introduction
- Streaming Knowledge Discovery through Advanced System Integration
- Building the Global Corporate University
- Keys to Building Knowledge into the Customer Relationship Equation
- Human Capital Development
- Knowledge Sharing at the World Bank
- Total Cost of Ownership
- The IT Imperative in KM
- New Age Learning
- Setting Standards for Intellectual Capital Management and Reporting
- Organizational Learning – Becoming a Customer-Centric Organization
- Process Improvement
- Conclusion

List of Tables

Table 1: Characteristics of Mature and Immature Software Organizations

List of Figures

Figure 1: Share of Total Direct Costs (%)
Figure 2: Skandia’s IC Reporting Model
Figure 3: The Navigator Approach
Figure 4: Navigator Measures for Customer Service

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