Columbus, MS -- (ReleaseWire) -- 03/22/2012 -- Vehicle owners who visit dealer facilities for service are considerably more satisfied with their experience at dealerships than with service from independent facilities, according to the J.D. Power and Associates 2012 U.S. Customer Service Index (CSI) Study(SM) released earlier this week. Carl Hogan GM in Columbus is excited to have some of the top brands honored in this study.
Increasing from last year, 79 percent of all service visits are performed at dealer facilities; this is up from 74 percent in 2011 and 72 percent in 2010.
According the report, overall satisfaction with dealer service has improved by 19 points in 2012, compared with 2011, with gains in all five study measures. Among the 33 rank-eligible brands, 28 improve in service satisfaction from 2011, with eight brands improving by at least 20 points.
Above all the luxury brand nameplates, Cadillac ranks second on the list, with only Lexus ranking above them by 9 points. Also, among the top five brands in the mass market segment are Carl Hogan GM’s other popular brand, Buick (805), GMC (803), and Chevrolet (801).
Servicing all GM brands, Carl Hogan GM is excited to see all the nameplates score among the top five.
Carl Hogan GM provides a full-service GM Certified Service Center for all GM brands. The Columbus dealership offers professional technicians with monthly service deals to make sure their customers get the best deal when needing any type of repair or service. Find great GM deals and service advice online at Carl Hogan GM’s website at http://carlhogangm.com.
About Carl Hogan GM
Carl Hogan GM is proud to serve the Columbus, Mississippi area with a full line of new and used Chevrolet, Buick, GMC, and Cadillac cars, trucks, and SUVs. Located in Eastern Mississippi, Carl Hogan GM proudly serves the Tuscaloosa, Alabama areas as well. Along with offering such a great selection of vehicles, Carl Hogan GM presents customers with a friendly and professional experience with every visit.