Harrisburg, PA -- (ReleaseWire) -- 05/02/2012 -- Farmers Exchange Bank has selected TRC Interactive, Inc., the nation’s leader in financial institution training, to train its staff with TellerSolutionOnline™.
TellerSolutionOnline™ is customized with the bank’s preferred method of counting currency and several terms. Loaded with enhanced graphics, animation and special effects, audio and video, TellerSolutionOnline™ engages and involves trainees to increase retention and performance. The Program includes modules for Introduction, Your Role as a Teller, Customer Service, Professional Dress, Products and Services, All About Money, Counting Cash, Checks, Identification, Check Cashing, Deposits, Payments, Withdrawals, Miscellaneous Transactions, The FDIC, Regulations – Product Information, Regulations – Customer Protection, Regulations – Criminal Activities, Security – Schemes Aimed at Financial Institutions, Security – Schemes Aimed at Customers, and Robbery. In addition, Farmers Exchange Bank gets Training Central™ – the included Learning Management System, an Administrator’s Guide, and the Action Guide, which is the companion to the multimedia and can be completely customized.
Training Central™ is an online Learning Management System coupled with TellerSolutionOnline™ that provides full management and tracking capabilities and maintains a record of all participant activity.
About Farmers Exchange Bank
Farmers Exchange Bank was established in 1958 and has remained one of Louisville's most trusted financial institutions. Farmers Exchange Bank has been committed to offering the residents of Barbour and Escambia Counties the very best in customer service. There are four locations available to provide the customers with all of their banking needs and a high level of financial security. Farmers Exchange Bank is a community based bank that provides a wide variety of services and banking options for their customers. They value the personal attention they are able to provide their customers, and continually strive to improve their services to better meet their customer’s growing banking needs. For more information, visit https://www.febala.com.
About TRC Interactive
From online training to multimedia, from internet to intranet, from blended facilitation to self-instruction, from measurement to metrics, TRC Interactive has the strongest credentials in financial institution training today. As one of the most respected training organizations, TRC Interactive is state-of-the-art in not only training, but bank systems, equipment, management problems, needs, and personnel.
For over 39 years, TRC Interactive has been helping banks and credit unions successfully train their employees by offering a variety of off-the-shelf and customizable online, classroom, blended, or virtual solutions to meet all bank and credit union training needs, including Teller, Compliance, New Accounts, Lending, Management, and Customer Service. TRC (http://www.trcinteractive.com) is located in Harrisburg, Pennsylvania with additional staff, project management, and media facilities in Buffalo, New York, and Philadelphia and Pittsburgh, Pennsylvania.
If you would like more information on this topic, or to schedule an interview with Jay H Bowden, please call 800.222.9909.