Kent, UK -- (ReleaseWire) -- 02/06/2014 -- Thames Motor Group have been awarded 'Trusted Merchant' status for 2013 by Feefo, one of the UK's top feedback engines. The reviews are collated from genuine customers who are encouraged to give honest but anonymous feedback.
Gaining 74 reviews in just three months in 2013, Thames Motor Group are proud to have averaged a Customer Service Rating of 91%. With comments about the service ranging from "always polite and helpful" to "friendly, informative and trustworthy", Thames Motor Group are proud to have provided cars to so many happy customers.
"We started using Feefo in October 2013 and since then we've had some useful as well as very flattering comments. We take all feedback very seriously and we're so grateful that our customers take the time to let us know how we're doing" said Managing Director, Kevin Khanna.
"Feedback is the future for digital marketing and we use Feefo feedback to give our sales team the accolades they deserve when they've done a great job. Having received another 11 customer reviews in
2014, we've already improved and are currently rated at 93%. We want to see that go even higher next year as we strive to give a service second to none."
Tannice Pendegrass, Thames Motor Group’s Digital Marketing Manager, said, "Feefo’s feedback process is simple and fast, which our customers appreciate. With the opportunity to rate both the service and the product, customers have free reign to give their full, honest opinion."
"New customers viewing our feedback can trust the reviews from genuine customers and we can gain insight into any necessary improvements. We've found Feefo invaluable for these reasons and we're delighted to have been recognised for our great customer service"
The new certification provided by Feefo is awarded to merchants who have received at least 85% for their service rating. Feefo use companies' sales data to email customers, asking them to leave feedback on the
Feefo website. Businesses can then display these ratings, giving new, prospective customers confidence in a business they've not used before. What's more, customers who have bought from a company value the chance to be honest about their experiences and help other consumers to make an informed decision.
About Thames Motor Group
Established in 1971 by Vipen Khanna, Thames Motor Group is a family run business selling new and used vehicles in Kent and Berkshire.
Our Slough showroom has been the best-selling dealership in the UK for both Fiat and Abarth for several years and the Tunbridge Wells showroom has now expanded to incorporate Chrysler, Jeep and Alfa Romeo.
What’s more, Alfa Romeo’s new supercar, the 4C, will arrive in both showrooms very soon.
Find us on Facebook.com/ThamesMotorGroup or on Twitter @ThamesMotor.
News and views from Thames Motor Group’s blog can also be found at www.thamesmotorblog.co.uk
For more information call 01892 549766 and ask for Kevin Khanna.
North Farm Industrial Estate