Chicago, United States -- (SBWIRE) -- 10/18/2019 -- Customer Self-service Software enables end users to find information and perform routine tasks by themselves through a knowledge base or automated task management platform without needing the help of a human customer service associate. These solutions provide user support through processes and methods that are operational 24*7*365. The success of a customer self-service solution depends upon the quality and quantity of information available, level of complexity, and ease of access to data.
360Quadrants, the most granular comparison platform, has released a quadrant on Customer Self-Service Software to help businesses make quicker and more informed decisions. The quadrant has eGain Communications, Verint Systems, and Avaya sharing space as Visionary Leaders. 360Quadrants are generated post analysis of companies (product portfolios and business strategy). Quadrants will be updated every three months based on market and regional analysis and developments in Customer Self-Service. 360Quadrants also list the best 20 companies in the Customer Self-Service Software space.
Customer Self-Service Software Quadrant Highlights
360Quadrants covers 20 companies in the Customer Self-Service Software space and places them in a quadrant depending on their quality, reliability, and business outcome. These 20 companies are categorized into Visionary Leaders, Dynamic Differentiators, Emerging Companies, and Innovators.
360Quadrants recognizes Oracle Corporation, Nuance Communications Inc, eGain Corporation, Verint Systems Inc, SAP SE, and Avaya Inc as Visionary Leaders; Salesforce, Microsoft Corporation, Pegasystems Inc, Aspect Software Inc, Inbenta Technologies Inc, BMC Software Inc, Zendesk Inc, Rightanswers Inc, Jive Software, and Creative Virtual as Innovators; Freshdesk and Aptean Corporation as Dynamic Differentiators; and 24/7 Customer Inc, and Astute Inc as Emerging Companies. The 360Quadrants platform provides the most granular Customer Self-Service Software comparisons between vendors.
Methodology
The methodology used to rank vendors of Customer Self-Service Software involved the use of extensive secondary research to identify key vendors by referring to annual reports, press releases, investor presentations, white papers, and various related directories and databases. 20 key vendors were shortlisted based on their breadth of product offerings, organization size, and several other criteria. The scores and weights for shortlisted vendors against each parameter were finalized after extensive research. After the finalization of ratings, each vendor was placed in the most relevant quadrant based on its score in the product offering and business strategy parameters.
About 360Quadrants
360Quadrants is the largest marketplace looking to disrupt US $3.7 trillion of technology spend and is the only rating platform for vendors in the technology space that combines data from buyers, vendors, experts, and in-house analysts. The platform provides users access to unbiased information that helps them make qualified business decisions. 360Quadrants enables vendors to influence the business decisions of potential clients. Vendors get to win ideal new customers, customize their quadrants, decide key parameters, and position themselves strategically in a niche space, to be consumed by giants and start-ups alike. 360Quadrants aims to simplify and de-risk complex purchase decisions by providing buyers with real-world insights from their peers, industry experts, analysts, and vendors, helping buyers make more informed decisions and find the best-fit solutions faster. Experts get to grow their brand and increase their thought leadership. The platform targets the building of a social network that links industry experts with companies worldwide.