London, UK -- (SBWIRE) -- 04/28/2015 -- In the hospitality industry, like everywhere else, if a customer is happy with the service they've received they will, without thinking, tell their friends and family. If they're unhappy, they will tell the Internet, and that's where trouble can start.

With 89% of consumers stating that reviews influence their purchasing decision, one negative comment on Trip Advisor, Google+ or social media can have serious ramifications for a small hotel or restaurant. And yes; its true that bad service shouldn't be tolerated, but its also unfair that mistakes should cost you dear if you haven't had the chance to rectify them.

ReviewFilter could be The answer.

A cloud based tool for the hospitality industry, ReviewFilter allows hotels and restaurants to engage with customers via email or SMS, inviting them to give feedback on their recent experience of your business. If the feedback is positive the customer is automatically redirected to submit their review to consumer websites. If it is negative however, the customer's comments will be Forwarded directly to the business manager, providing you with the opportunity to resolve the complaint in private.

The result is that not only will hoteliers and restaurateurs prevent negative reviews from damaging their customer numbers, but by actively managing the number of positive reviews and reducing the number of negative, businesses will naturally gain more traction on review sites such as TripAdvisor ñ the impact of which is higher rankings and therefore considerable increases in booking numbers.

The economic climate may be improving, but times are still tough for the small business.

Reputation can make the difference between thrive and survive.

Visit http://www.reviewfilter.com to take control of your business future.

About ReviewFilter
ReviewFilter.com is an exciting new UK start-up, which offers the hospitality industry not only the chance to optimise the power of social media, but also a cost-effective means to take control of their marketing, review digital analytic feedback and monitor/take advantage of current trends.

ReviewFilter is available for as little as £29 per month.

Contact: James de Courcy
Email: Info@reviewfilter.com
Telephone: 07772 332233
Web: http://www.reviewfilter.com