Ontario, CA -- (SBWIRE) -- 03/31/2020 -- Interactive voice response (IVR) is a technology that allows a computer to interact with humans through the use of voice and DTMF tones input via a keypad. In telecommunications, IVR allows customers to interact with a company?s host system via a telephone keypad or by speech recognition, after which services can be inquired about through the IVR dialogue. IVR systems can respond with pre-recorded or dynamically generated audio to further direct users on how to proceed. IVR systems deployed in the network are sized to handle large call volumes and also used for outbound calling, as IVR systems are more intelligent than many predictive dialer systems.

The Global Interactive Voice Response Market accounted for USD 4.3 billion in 2018 and is projected to grow at a CAGR of 6.5% during the forecast period of 2019 to 2025.

North America contributed significantly to the growth of the overall interactive voice response market in 2017. However, the IVR market in Asia Pacific (APAC) is expected to grow at the highest CAGR during the forecast period owing to the rising number of new small and medium enterprises (SMEs) and large enterprises in this region. The presence of a huge end-user base in advanced economies such as Japan and South Korea, and the growing demand for enhanced customer service and a higher level of customer interaction is also expected to fuel the growth of the IVR market in this region.

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Segment by Key players:
- inContact
- Nuance
- Genesys Telecommunication Laboratories
- 8x8
- AT&T
- Avaya
- Aspect Software Parent
- 24/7 Customer

Segment by Type:
- Speech Based
- Touch-tone Based

Segment by Application:
- BFSI
- Travel and Hospitality
- Pharma and Healthcare
- Telecommunications
- Government and Public Sector
- Transportation and Logistics
- ITES
- Media, Retail, and E-commerce
- Education
- Others

Segment by Regions:
- North America
- Europe
- Asia Pacific
- Latin America
- Middle East & Africa

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Table of Content:

1. Executive Summary

2. Assumptions and Acronyms Used

3. Research Methodology

4. Interactive Voice Response (IVR) Market Overview
4.1. Introduction
4.1.1. Market Taxonomy
4.1.2. Market Definition
4.2. Macro-Economic Factors
4.2.1. Industry Outlook
4.3. Interactive Voice Response (IVR) Market Dynamics
4.3.1. Market Drivers
4.3.2. Market Restraints
4.3.3. Opportunity
4.3.4. Market Trends
4.4. Interactive Voice Response (IVR) Market - Supply Chain
4.5. Global Interactive Voice Response (IVR) Market Forecast
4.5.1. Interactive Voice Response (IVR) Market Size (US$ Mn) and Y-o-Y Growth
4.5.2. Interactive Voice Response (IVR) Market Size (000' Units) and Y-o-Y Growth
4.5.3. Interactive Voice Response (IVR) Market Absolute $ Opportunity

5. Global Interactive Voice Response (IVR) Market Analysis And Forecast By Type
5.1. Market Trends
5.2. Introduction
5.2.1. Basis Point Share (BPS) Analysis By Type
5.2.2. Y-O-Y Growth Projections By Type
5.3. Interactive Voice Response (IVR) Market Size And Volume Forecast By Type
5.3.1. Fabricated Frame
5.3.2. Tube And Coupler
5.3.3. Mobile
5.3.4. Pole
5.4. Absolute $ Opportunity Assessment By Type
5.5. Market Attractiveness/Growth Potential Analysis By Type

6. Global Interactive Voice Response (IVR) Market Analysis And Forecast By Application
6.1. Market Trends
6.2. Introduction
6.2.1. Basis Point Share (BPS) Analysis By Application
6.2.2. Y-O-Y Growth Projections By Application
6.3. Interactive Voice Response (IVR) Market Size and Volume Forecast by Application
6.3.1. Personal Decoration
6.3.2. Commercial Decoration
6.4. Absolute $ Opportunity Assessment by Application
6.5. Market Attractiveness/Growth Potential Analysis by Application

7. Global Interactive Voice Response (IVR) Market Analysis and Forecast by Sales Channel
7.1. Market Trends
7.2. Introduction
7.2.1. Basis Point Share (BPS) Analysis by Sales Channel
7.2.2. Y-o-Y Growth Projections by Sales Channel
7.3. Interactive Voice Response (IVR) Market Size and Volume Forecast by Sales Channel
7.3.1. Manufacturer/Distributor/Service Provider
7.3.2. Aftermarket
7.4. Absolute $ Opportunity Assessment by Sales Channel
7.5. Market Attractiveness/Growth Potential Analysis by Sales Channel

8. Global Interactive Voice Response (IVR) Market Analysis and Forecast by Region
8.1. Market Trends
8.2. Introduction
8.2.1. Basis Point Share (BPS) Analysis by Region
8.2.2. Y-o-Y Growth Projections by Region
8.3. Interactive Voice Response (IVR) Market Size and Volume Forecast by Region
8.3.1. North America
8.3.2. Latin America
8.3.3. Europe
8.3.4. Asia Pacific
8.3.5. Middle East and Africa (MEA)
8.4. Absolute $ Opportunity Assessment by Region
8.5. Market Attractiveness/Growth Potential Analysis by Region
8.6. Global Interactive Voice Response (IVR) Demand Share Forecast, 2019-2029

Continued……

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