Boston, MA -- (SBWIRE) -- 11/17/2014 -- IT Service Management (ITSM) is a process that intends to align the delivery of quality IT services according to the needs of the company by adopting and implementing tools and solutions provided by a service provider through people, process, and technology. ITSM focuses on the delivery of end-to-end services using the best practice models, rather than managing each IT component separately. The ITSM market has undergone a transformation in recent years. IT management solutions have become increasingly sophisticated in their approach. Customer expectations have also grown more complex and can no longer be fulfilled by the traditional IT management practices. Resolving issues is no longer sufficient today and IT management tools must ensure that they can provide improved customer experience at a reduced cost.

TechNavio's analysts forecast the Global ITSM market to grow at a CAGR of 6.80 percent over the period 2013-2018.

Covered in this Report
The Global ITSM market can be segmented into eight categories on the basis of its application: Configuration Management, IT Service Desk, IT Asset Management, Application Performance Management, Availability and Performance Management, Network Management, Job Scheduling, and Database Management System. The report also discusses in detail the market growth prospects for each of these segments and also segments the market based on its end-users. It gives a detailed analysis of the market landscape and its growth prospects in the coming years.

TechNavio's report, Global IT Service Management (ITSM) Market 2014-2018, has been prepared based on an in-depth market analysis with inputs from industry experts. The report covers in detail the key leading vendors in the market and a quick understanding of other prominent vendors operating in this market. It also gives an understanding of the market segmentation based on geography.

Key Regions
View Full Report Details and Table of Contents

- Americas
- APAC
- EMEA

Key Vendors

- BMC Software
- CA Technologies
- HP
- IBM
- Microsoft

Other Prominent Vendors

- Absolute Software
- Axios Systems
- Cherwell Software
- Citrix Systems
- Compuware
- EasyVista
- EMC
- Epicor Software
- FrontRange Solutions
- Fujitsu
- helpLine
- Hitachi
- Hornbill
- LANDESK Software
- NetScoutSystems
- Oracle
- Samanage
- Serena Software
- ServiceNow
- Sunrise Software
- SunView Software
- Symantec
- SysAid Technologies
- TOPdesk
- Vivantio
- Vmware
- Zendesk
- Zoho

Market Driver

- Demand to Automate Routine Processes
- For a full, detailed list, view our report

Market Challenge

- Lack of Transparency in SLAs
- For a full, detailed list, view our report

Market Trend

- Increasing Popularity of ITSM among SMEs
- For a full, detailed list, view our report

Key Questions Answered in this Report

- What will the market size be in 2018 and what will the growth rate be?
- What are the key market trends?
- What is driving this market?
- What are the challenges to market growth?
- Who are the key vendors in this market space?
- What are the market opportunities and threats faced by the key vendors?
- What are the strengths and weaknesses of the key vendors?

Companies Mentioned in this Report: BMC Software, CA Technologies, HP, IBM, Microsoft, Absolute Software, Axios Systems, Cherwell Software, Citrix Systems, Compuware, EasyVista, EMC, Epicor Software, FrontRange Solutions, Fujitsu, helpLine, Hitachi, Hornbill, LANDESK Software, NetScoutSystems, Oracle, Samanage, Serena Software, ServiceNow, Sunrise Software, SunView Software, Symantec, SysAid Technologies, TOPdesk, Vivantio, Vmware, Zendesk, Zoho

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