Reston, VA -- (SBWIRE) -- 06/14/2010 -- BSI announces its next webinar in its free ISO/IEC 20000 Series, “Requirements for Service Level Management & Service Level Reporting” on Thursday, June 17, 2010 at 1:00pm EDT.
Increasingly, organizations and government agencies are turning to ISO/IEC 20000 to establish reliable, quality IT service. This important series looks at various aspects of ISO/IEC 20000 and addresses certain elements within the standard.
Service Level Management is one of the vital components for delivering quality IT Services. In this fourth webinar in the ISO/IEC 20000 series, BSI’s Product Manager, Robert Whitcher, will be looking at what are the requirements for Service Level Agreements and the type of reporting that should be created to show performance against the agreements.
ISO/IEC 2000 is applicable to any organization, large or small, and is particularly suitable for internal IT service providers, such as IT departments, and external IT service providers, such as IT outsourcing organizations.
To register for this FREE event, go to http://www.bsiamerica.com/iso20000webinar
About BSI Group
BSI Group is a global independent business services organization that inspires confidence and delivers assurance to over 80,000 customers with standards-based solutions. Originating as the world’s first national standards body, BSI has over 2,500 staff operating in over 140 countries through more than 50 global offices. BSI’s key offerings are:
• The development and sale of private, national and international standards and supporting information that promote and share best practice
• Second and third-party management systems assessment and certification in all critical areas of management disciplines
• Testing and certification of services and products for Kitemark® and CE marking to UK, European and international standards. BSI is a Notified Body for 15 New Approach EU Directives.
• Certification of high-risk, complex medical devices
• Performance management software solutions
• Supply chain security solutions which identify and mitigate risks in supply chains
• Training services in support of standards implementation and business best practice.
BSI Group America Inc. is the Americas’ division of BSI and the direct website is http://www.bsiamerica.com.
BSI, America
http://www.bsiamerica.com
Shereen Abuzobaa
Vice President Marketing
inquiry.msamericas@bsigroup.com
1800-862-4977