Coventry, UK -- (SBWIRE) -- 12/12/2014 -- Research expert CRT has launched a two-in-one patient survey device, enabling the NHS to engage with patients in both static and mobile settings. The Coventry based insight specialist has partnered with Toshiba Global Commerce Solutions to offer the hybrid solution. Not only is the model new to the NHS, the health service represents a new market – via CRT - for Toshiba, whose customer base is primarily in retail.

CRT has worked with the NHS for over 12 years, providing real-time, multi-channel patient engagement solutions and services. Health professionals are mandated to capture patient opinion in order to shape services and drive improvements whilst managing expenditure wisely. The Toshiba TCxFlight features a secure docking station with simultaneously locks the touchscreen in place and charges it. By releasing a button, the tablet lifts out, enabling doctors and nurses to take it on home visits or other community settings. Simon Rowland, CRT's Chief Executive, said: "This the first touchscreen in the marketplace to replace the need for separate free standing touchscreen kiosks and mobile tablets as it does the job of both. As far as we are aware, we are the first to offer the TCxFlight to the NHS, thanks to our partnership with Toshiba."

One early adopter of the TCxFlight is the Community GP Out of House team at Harrogate and District NHS Foundation Trust. The trusts provides care in hospitals and in community health settings. The device is used in locations throughout north Yorkshire to measure patient experience and for capturing Friends and Family Test feedback - NHS England's measure of patient satisfaction.

Matt Walker, the trust's Speciality Manager, commented: "CRT is very accommodating and shares lots of ideas around what we can achieve with their feedback solution. We had a positive relationship from the beginning; the sales team really understood what we wanted and showed us how to do it."

About CRT
CRT is one of the leading providers of real-time customer feedback in the UK. They provide a full range of services and support through their research experts. They make sure that companies can manage their interactive surveys through multiple feedback channels including survey tables, mobile/SMS, survey kiosk, online survey and other modes. They also provide customer satisfaction surveys,visitor feedback surveys, and patient experience surveys.

For more information, please visit http://www.crtviewpoint.com

Simon Rowland added: "The Toshiba device lends itself well to our ViewPoint patient feedback software, and allows us to offer another option to a cash-strapped NHS without cutting corners in terms of quality and the delivery of what matters most – a system that gives patients a voice and provides actionable information to make a difference to the care they receive."

CRT
Orchard Court 2
Harry Weston Road
Coventry, CV3 2TQ. UK