Chennai, Tamil Nadu -- (SBWIRE) -- 06/20/2011 -- Mahatma Gandhi wrote, “A customer is the most important visitor on our premises, he is not dependent on us. We are dependent on him. He is not an interruption in our work. He is the purpose of it. He is not an outsider in our business. He is part of it. We are not doing him a favor by serving him. He is doing us a favor by giving us an opportunity to do so.”

Such an important person must be given all the attention he needs whenever he requires it. Research shows that only 20% of the calls from customers get through to their accounts executives or ‘right person’. Customer Registration Number, provided through icube office, puts the customer right on top of the executive or to the next in charge immediately. All records exchanged between them is also displayed instantly on both desktops, without the necessity to search for them. Video/Audio or Live chat would complete the purpose of their call, without having to be on their desk or travel to their office.

"An Office is a room, set of rooms, or building where the business of a commercial or industrial organization or of a professional person is conducted." A virtual office simply extends the boundary beyond a room or set of rooms or a building; it is anyplace from which one can say 'I am working' ! A laptop with internet connection gives one the ability. But the important fact often gets lost with such terminology: the business. Business work comprises of three principle factors: management, staff and customers. Without one the existence of the rest becomes meaningless.

It then, inter-alia, extends to the communication between them, the decision making process, the documents generated in the process and the records of the contacts, meetings and terms agreed etc. These are records that exist in different format, such as emails, letters, documents, agreements and filed and stored in a manner to be easily retrieved and worked with.

Being able to access all information from any point in the world, at anytime and at the same time giving customers also the ability to contact their respective account managers instantly, wherever they are is truly an innovative and productive technology. Wherever and whenever one gets to conduct business, which place instantly turns into a complete office, with all the data and live interaction with customers, staff and management.

Management in all business and organizational activities is the act of getting people together to accomplish desired goals and objectives efficiently and effectively. It is giving subordinates all the tools they need to succeed, a clear direction they need to head in, and the follow-up when they fall short. ‘iCube Office’ provides a single platform, where customers, management and executives and work together, in real time, objectively and efficiently. It provides all the necessary information required at the finger tips and enables ease of operations and administration. Interactions by the customer or within employees of the organization have been made easy, simple and in real time.

Data storage is in the control of the Data Manager. He can store all or part of the data on the cloud and the rest securely in a place of his choice. He has the option to retrieve and utilize the data whenever he decides to work on a different platform. All he would require is a small program from the service provider to do it in minutes. Security and Continuity, the two main concerns are addressed adequately by giving options and full control to the data manager/CIO in a company.

In Modern Management Techniques, time is of the utmost importance. Delay in responding to a customer query surely means loss of business and reputation. It therefore becomes imperative that someone is always aware of what is going on below customer wise, support wise, sales wise, pricing wise etc. Email coming into the Corporately Managed emails system provided by iCube Office, allows emails to be automatically copied and sent to the right people so that while the executive is handling the query, someone above also is aware and could effectively monitor progress. Intervention is decision making process can also be shorten delay and speed up action. It is also a tool to monitor individual staff output and maintain transparent system to reward the hardworking, while reducing the risk of losing business through poor performances.

It is said that a good place to work is one in which one can trust the people one work’s for, have pride in what they do, and enjoy the people they work with. The five dimensions of a good work place include Fairness and Credibility. Every staff who would want to give in their best would expect these and want it to be executed in a transparent manner. ‘ICube Office’ makes it possible for the management to know for sure the employee performance level and reward them accordingly. Mediocre, soft-pedaling ones would be easily identified and discouraged.

Customer contact handling has been made easier. By entering the customer reference number on the website, a Customer can straightaway access his accounts executive through a video/voice/live chat window. All correspondences and documents exchanged between the two would also be retrieved instantaneously and displayed together on both computers. If the executive is not available, the customer will be redirected to the next in charge. This has been envisaged as a money and time saving solution for both the business and the customer.

“The new 'iCube Office' has everything our competitions have and also what they do not have” said Mr. John Beracah Martyn, Marketing Director of the product. Spending $1 per user for one month would ensure that businesses can have a secured server managed by professionals in Secured data centers located in North America, UK or Europe, complying to stringent laws. In any case information would stay protected with the keys securely stored in a business locker, Mr. Martyn asserted.

Released by:
Beracah John Martyn
Director Marketing
http://www.icubeoffice.com
sales@owtsar.co.in