Land O' Lakes, FL -- (SBWIRE) -- 05/25/2016 -- Today's consumers expect to view online inventory, order online and pick up in store and be able to return online orders in store. They expect the retailer to know who they are and what preferences they have across all channels. And of course, they expect their personal information will not be compromised. While retailers recognize the importance of Unified Commerce, executing a true Unified Commerce strategy has its challenges. RPE Solutions, a leading retail supply chain consulting firm, works with retailers to transition to modern and profitable Unified Commerce platforms.
"The reality is that consumers expect Unified Commerce and retailers must meet consumer expectations or they will get left behind," said Rob Henneke, RPE's Executive Vice President.
Today's retailers sell through multiple channels, and Unified Commerce connects all the channels in real time. Data must be available to all parties from store operations, buyers and marketing to vendors, suppliers and the customer. Web, mobile, kiosk, catalog and store data must all be interconnected in real time.
Lack of customer analytics across channels, siloed organizations, poor data quality and inability to identify customers across shopping trips are some of the challenges commonly identified that are holding retailers back from offering a cohesive Unified Commerce customer experience.
Yesterday's older systems, processes and methodology cannot support changing customer needs and expectations. Unified Commerce requires software that connects all channels in real time.
Henneke recently spoke on the topic of Unified Commerce at the Jesta I.S. User Conference in Montreal where the retail software company shared product insights regarding the Jesta I.S. Vision Suite, an industry-leading platform supporting Unified Commerce. The omni channel retail software solution consists of product lifestyle management (PLM), sourcing and demand, merchandising, planning, allocation, replenishment, distributed order management (DOM), DC management, business intelligence, mobile, clienteling and point of sale.
According to Henneke, "how consumers buy and retailers sell will change more in the next 20 years than it has in the past 20 decades." He sees Unified Commerce as the doorway into a journey toward "meeting tomorrow's needs and expectations."
Retailers interested in learning more are encouraged to visit the RPE Solutions website, or call 813-490-7000.
About RPE Solutions
In today's changing retail landscape, RPE consultants and IT solutions experts utilize years of experience to help retailers improve the customer engagement, increase sales and improve profitability. A leading retail consulting firm established in 1999, RPE's innovative services include business process improvement, package selection, strategic IT planning and systems implementation. A secure Data Center provides cloud hosting, systems management and disaster recovery. Working in partnership with JDA Software, Jesta I.S., Multidev, IBM and most leading software and hardware providers, solutions include PLM, Souring and Demand, Merchandising, Planning, Allocation, Replenishment, DOM, DC Management, Business Intelligence, Mobile, Clienteling and Point of Sale.
Visit http://www.rpesolutions.com
For More Information Contact:
Rob Henneke
813-490-7000 Ext. 7353
rhenneke@rpesolutions.com
http://www.rpesolutions.com