Helping organizations across retail, healthcare, service firms, hospitality, and B2B among others, Boome launches to change the customer service playing field. Informing their clients of what their customers want, via the newest market research, the company ups the ante on satisfaction overall. Helping businesses "boom" the consultancy sets its sights on assuring that businesses provide their customers with the optimum experience possible. Using the book "What Customers Crave" by author and management consultant Nicholas Webb as a viable resource, the new company accomplishes this without overly involved, cumbersome information unnecessary to drive results.