Using practicality as a working principle, Total CSR provides the solution to an industry that is in desperate need of a turn-key training solution for commercial insurance professionals. Targeting the Millennial generation (one that has been lost to the industry due to complex industry concepts and involved insurance processes) the training course is both attractive and effective. How so? Through eighty-hours of videos, activities, digital flashcards, quizzes, and interactive scenarios, new hires are kept engaged and informed. This process assures agencies will retain educated CSRs and account managers for the long term, saving tens-of-thousands of dollars annually in needless HR.