Digital Desk Services Market Share, Trends, and Forecast 2018-2026: North America Projected to Account for the Largest Share
Service desk is a single point of contact between customers and service providers. It is intended to be the primary point of contact between the users and the organization. A typical service desk manages service requests, communication services, handles customization of the services, etc. This gives it a pivotal role, integrating the business processes with broader service management infrastructure. The need for digital transformation is putting pressure on the service desks to provide more flexible and faster services and respond...
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