Top 20 Customer Self-Service Software Companies - by 360quadrants
Customer Self-service Software enables end users to find information and perform routine tasks by themselves through a knowledge base or automated task management platform without needing the help of a human customer service associate. These solutions provide user support through processes and methods that are operational 24*7*365. The success of a customer self-service solution depends upon the quality and quantity of information available, level of complexity, and ease of access to data.
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