Games People Play at Work Helping Organizations Build Sustainable Performance
Many organizations underestimate the effect of emotion on productivity and results. Emotional dynamics in the workplace can erode trust and impaired trust can damage work relationships. When leaders can master the emotional intelligence skills needed to create a climate where trust and employee engagement are present, they are well on their way to improved and sustainable performance. Finding or developing leaders who are skilled at building a trust based climate takes time because they need to exhibit emotional intelligence, integrity...
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