3PLs Learn from Pcdata USA at ProMat 2015 Next Week
Pcdata USA, presenting at ProMat 2015 next week, recently reported that leaders of 3PL (third-party logistics) companies must use best-practice training when it comes to supplier communication. Without these vital communication policies and practices picking errors lead to upset customers. Poor customer service for 3PLs can lead to an increase follow-up deliveries, lead times, and wrong orders. Training with a focus on customer service leads to better overall quality performance and better company consistency and reputation. These findings were recently...
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